Frequently asked questions
Answers to the things pet-shop and grooming-salon owners ask most about Pawfora — online booking, retail and inventory, plans and billing, the languages we come in, and what happens to your data.
All questions
Can Pet Management Software Split Payment Methods on a Single Receipt for High-Value Grooms?
The Short Answer: One Receipt, Several Tenders A 400 full groom on a big dog often does not arrive on one card. The owner puts 120 in cash on the counter and as…
Read answerHow to Manage Double-Bookings and Groomer Time Off in Pet Salon Software?
The Short Answer: Put the Week on a Board First Most shops try to fix double-bookings at the moment of the booking. Two receptionists, one phone, one popular Sa…
Read answerHow to Record Pet Matting Severity Scores on Grooming Intake Forms?
The Short Answer: Build the Check Once, Use It on Every Dog Yes. The health check sheet in Pawfora is not a fixed form with a fixed list of boxes. The shop deci…
Read answerDoes Pet Store POS Software Support Multi-Pet Health Profiles for One Owner?
The Short Answer: One Owner, Separate Pet Records A generic till has one customer and, if you are lucky, a notes box. A household with a lab, a cat and a nervou…
Read answerWhy Do Generic POS Systems Fail to Track Pet Weight Changes and Grooming Health Logs?
The Short Answer: A Till Has No Field for an Animal A till is built around a product. Every row it writes has the same three things on it: what was sold, how ma…
Read answerDoes Cloud Pet Shop Software Work on iPads and Web Browsers at the Same Time?
The Short Answer: One Account, Many Screens, No Device Licence There is no iPad app to download, and that is the reason the answer is yes. Pawfora is a web appl…
Read answerCan Pet Store Software Automatically Send Re-Booking Reminders 4–6 Weeks After a Groom?
Every grooming shop already knows when the dog is due. The knowledge was never the problem. Somebody has to remember it on the right day, and that is the part t…
Read answerHow to Send Automated Post-Grooming Care Instructions and Photo Updates to Pet Owners?
The handover is the worst moment for information. The owner is at the counter, the dog is pulling toward the door, someone is paying and someone else is asking …
Read answerHow Do Pet Store POS Systems Handle Tip Distribution and Reporting for Grooming Staff?
Tips are the part of the job nobody puts in the handbook. The client hands over cash at the counter, says give this to whoever did the work, and the shop is lef…
Read answerHow to Automatically Calculate Groomer Commission Rates Based on Service Revenue in POS Software?
Most shops I talk to work out commission the same way. Someone keeps a spreadsheet. At the end of the month they pull the appointments, find the groomer against…
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